Resolving conflict

As with all our courses this is just an example of what we might cover. We facilitate different variations depending on your objectives and the target group’s experiences – this includes interactive virtual and onsite options.

Aim:

To improve co-operation and results by resolving conflicts

This results in:

Resolving conflicts constructively and adapting your personal style to the situation and the other person
Facing and handling conflicts assertively, and with greater confidence
Developing flexibility in dealing with different characters and being aware of how others perceive your “type”
Clarity around own conflict handling style and impact
Awareness of which conflict handling style is most effective in which situation

The course focuses on:

Participant’s real life cases: analysing challenges
Why and how conflict can be beneficial
Your current conflict handling style (Thomas –Kilman Analysis)
Which real life situation requires which style – your way forward
Psychology of communication: perception, active listening, empathy, question techniques
Making feedback acceptable, non-violent communication (M. B. Rosenberg)
Assertiveness: personal status, impact, relevant methods
Understanding your own personality better: Using DISC behavioural typology
Potential challenges with other personalities in professional life
Concrete conclusions for dealing with different personalities in conflict situations
Structured preparation and practice of a real life conflict discussion (Zaiss + Gordon)
Avoiding the drama-triangle in conflict situations
When professional help is needed (escalation steps Friedrich Glasl)
Practising different real life situations and discussing alternative approaches, DISC tendency, ideas for solutions, role play, (video analysis), feedback, tips

How?

DISC profile
Pre-course questionnaire
Working with participants’ real life cases
Thomas-Kilman conflict mode analysis + cross-check with real life situations
Experiential activities
Structured approaches for preparation and discussions (e.g. Zaiss + Gordon)
Role-plays + video feedback (depending on number of participants)
Structured discussion of challenging cases
Personal action plan
Follow-up discussion with own manager and/or coaching partner

Length of Course:

2 days